Refund Policy
This Refund Policy explains when refunds may be available for Hydra Gaming digital services.
Before Processing
Refunds may be requested only before service processing begins. Once processing starts, the order may no longer be eligible for cancellation.
Completed Digital Services
Completed digital services are generally non-refundable because the digital value or service has already been delivered.
Unable to Complete
If Hydra Gaming cannot complete an order from its side, the customer may receive a full refund.
Refund Method & Timing
Refunds are processed back to the original payment method when possible. Refund processing time may depend on Vodafone Cash, InstaPay, Binance Pay, Crypto (USDT), PayPal, Bank Transfer (IBAN), Western Union, crypto network conditions, the issuing bank, or the selected payment provider.
Available refund options depend on the original payment method, the customer's country, and service availability.
Payment Methods
Hydra Gaming supports different payment methods depending on the customer's country and service availability.
Current supported payment methods may include:
- Vodafone Cash
- InstaPay
- Binance Pay
- Crypto (USDT)
- PayPal
- Bank Transfer (IBAN)
- Western Union
Available payment methods may change over time. Customers will only see payment methods available for their region or order during checkout.
Hydra Gaming does not store full payment card details. Payment information is securely processed by the selected payment provider.
How to Request a Refund
Customers must contact support with order details at supporthydragaming@gmail.com or through Discord: hydragaming0934.
This policy is provided for general information and is not formal legal advice.